Hey there, I'm Iden. 👋
A software engineerCoding Impactful Solutions for a Better World
🚀 Education
City University of Hong Kong
Hong Kong, 2018-2022
Bachelor in Business Administration in Global Business Systems Management, Information Systems
Honors: Dean's list
San Francisco State University
San Francisco, 2021
Overseas Exchange Program, Business Administration
Professional Scrum Product Owner (PSPO I)
Scrum.org, Apr 2023
💻 My Tech Stack
Proficient in :
Experienced in :
Native in :
Fluent in :
💼 Professional Experience
Hong Kong
Software Engineer (First hire)
Nov 2022 - May 2023
We built Depths, a learning resource hub for people in tech. Enabling tech enthusiast to save, share and explore the most inspiring articles and learning resources in the tech industry.
Hong Kong
Intern, Technology & Digital Department
May 2022 – Jan 2023
Achievements:
- Investigated more than 60 support ticket incidents from ServiceNow platform, implementing solutions with SQL queries and collaborating with developers to design modifications that improved data consistency.
- Managed bug fixes, prioritized tasks, and negotiated release timelines for the WeChat Mini Program project in collaboration with Tencent, the vendor. Through regular weekly and ad hoc meetings, successfully reduced over 120 defects before release and delivered the app to over 5K unique visitors from Mainland China within the first month.
- Collected business requirements, designed functional requirement specifications, created test cases, and conducted testings for other projects, such as AR hotel room tours, an APK download page for official mobile app, device renewal, and car park system integration.
- Collaborated with marketing department to define user requirements and translate them into functional specifications for the development of a WeChat mini-program.
- Prepared and delivered system training sessions to five business lines, impacting a total of 100 employees.
🛠 Projects
Toronto, ON
Software Engineer, Team Lead
March 2024 - Apr 2024
In 3 weeks, we formulated and delivered for real-time inventory and order management system for a Canadian company, Winful Seafood International Ltd, aimed at enhancing order accuracy, improving inventory management operations, and preventing over-selling.
🤝 Let's connect !
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